SHIPPING

The offer of free shipping for orders $75+ (after any discount applied) is only for shipping to the USA and US territories for retail purchases and does not apply to any wholesale orders.

Shipments to the customs zone of the USA (50 States, DC, & PR)

JDNatlady’s Creations is a company located in the United States Virgin Islands, which is a US insular possession that is outside the customs zone of the United States of America.

All shipments that we mail from the USVI to the customs zone of the USA via the United States Postal Service ("USPS") must be processed using the Zonos Prepay app. That app is used to calculate duties, even for a zero duty item, and the processing fee for using the app. You do not have to take any action to have this required step completed, because all of the work relating to this is done by the seller/shipper.

Tariffs, customs, VAT, ad velorem fees, and similar fees for shipments to other countries. 

The buyer from any country that is outside the customs zone of the United States is responsible for paying directly to the USPS or any other appropriate governmental authority or entity any and all customs duties, VAT fees, GST, HST, PST, tariffs, or any similar fees or taxes.  Any buyers from any other country must pay to their respective governments any customs duties, GST, HST, PST, tariffs, VAT fees, ad velorem taxes or fees, internet purchase fees, or any similar fees or taxes  JDNatlady's Creations will not be responsible for the collection of customs duties, GST, HST, PST, tariffs, VAT fees, internet purchase fees, or any similar fees or taxes.

Options to shop in person 

If you are on St. Thomas and shopping with JDNatlady’s Creations at Vendor’s Plaza, you are not subject to these tariffs even on items that have China as the country of origin, because of the $1600 duty free allowance visitors from the USA get when shopping in the USVI as long as your purchase totals from all items bought in the USVI don’t exceed your duty free allowance.

Requirements  of Australia

If you are ordering from Australia, you must provide your national tax identification number for it to be placed on the mailing label per your country's current mailing requirement.

All packages shipped are shipped via USPS

We only ship using USPS.  You will receive a tracking number if both you provided us with your email address and a tracking number is provided for the type of service used to ship your package.  From past experience, during normal times priority mail to the U.S. mainland from St. Thomas, VI has taken 3 to 5 days but sometimes takes longer. International shipments may take 1 to 5 weeks and possibly longer. Those time frames are from day the USPS accepts the package.

Please note that we have no control over how long the post office takes to deliver your package.  The post office includes $100 insurance with your Priority Mail package shipment to the USA or US territories.

No insurance is provided on international shipments unless the shipment is sent via Priority Mail International.  If your shipment is under 4 lbs it will not be shipped via Priority Mail International. Packages under 1 lb will be sent in an envelope via First Class Mail International.  Packages weighing 1 lb 1 oz to 4 lbs will be sent via First Class Package International Service.

USPS tracking is provided for your package, and you may track the status of your package.  JDNatlady's Creations bears no responsibility for mail that shows as delivered by USPS or for which delivery is delayed.  

If you make an error and provide an incorrect shipping address, and your item is returned to us, the free shipping offer does not extend to having to reship the item to the correct address. We will have to make arrangements for you to pay for the costs to ship the package a second time before we are able to send it  

PROCESSING TIMES

In-stock items are dropped off at the post office for mailing within five to seven business days of your order being received, unless a shipping delay is stated at the top of this page. If there is any delay beyond any stated shipping delay, we will contact you.   

SPECIAL ORDERS OR PRE-ORDERS

If you have a special order or you order an item that is a pre-order, or you order an item that is out-of-stock and so your item is back ordered, the processing time will vary.  The processing time for most pre-order soaps is four to five weeks due to the curing time for soaps being four weeks.  Pre-orders list in the listing the date by which the item will be ready for mailing.  Please note that if you order multiple items and any of them are a pre-order, your entire order will be shipped together when the pre-order item(s) with the latest date is ready.

For special orders, please note that, if all raw materials are in stock, soaps take a minimum of four weeks to cure so allow four and one-half weeks of production time before your soaps would be ready to be mailed. 

For hair products or bath or body products that are a special order, please allow for a two week production time prior to the date that your order will be dropped off at the post office for mailing.

APO/FPO/DPO

We ship to APO/FPO/DPO addresses using USPS.

INTERNATIONAL SHIPMENTS

All products may not be offered for sale or shipment to all international destinations to which we ship.  For most countries, the only items available to purchase with be handmade soap bars.

As stated above, all customs duties, tariffs, VAT, ad velorem fees or taxes or other taxes, duties, or fees charged by any governmental agency or entity that must be paid for you to receive your item in your country must be paid by you directly to the governmental agency or entity. No refund will be given for any item returned to sender by USPS due to any failure to pay the aforementioned duties, tariffs, VAT, taxes, or similar fees.

REFUNDS, RETURNS, AND EXCHANGES

We do not offer returns or exchanges, except as listed below.  All sales are FINAL unless we made an error with your order. So unless we made an error with your order, we are unable to offer refunds or accept returns or exchanges.

If we made an error with your order, please send us an email at jdnatlady@jdnatladyscreations.com along with photos and a description of the issue so that we may work on resolving the error by either refunding your purchase price or providing you with the correct product.