This Privacy Policy for JDNatlady's Creations, LLC describes how shop.jdnatlady.com and jdnatladyscreations.com (the “Site” or “we”) collect(s), use(s), and disclose(s) your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we automatically collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, browser type, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
• Disclosure for a business purpose: shared with our processor Shopify, Google, Facebook, Klaviyo, Hotjar, and Yotpo.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Information may also be collected in connection with Delivery Speed Estimates feature of Google as processed using Simprosys Google Feed for Shopping.  Information may also be collected and used in connection in connection with the Behavioral Advertising portion of our privacy policy.
• Source of collection: collected from you. 
• Disclosure for a business purpose: shared with our processor Shopify, and with PayPal, Marsello, Klaviyo, PirateShip, PushOwl, Simprosys, Google, and Yotpo.
• Additional information regarding SMS: We also use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS..

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, order number, payment information, email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: n/a

 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. We also may use Shopify for processing your shipping. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• Regarding SMS/MMS/Text mobile messaging, we will only use the information you provide to transmit through the SMS/MMS/Text mobile messaging service your mobile messages and respond to you, if necessary.  This includes, but is not limited to, sharing information with the platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the SMS/MMS/Text mobile messaging service to any third party.  We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect Our rights or property. 
• We use PayPal as the payment service.  You may read their privacy policy at https://www.paypal.com/webapps/mpp/ua/privacy-full
• We use Yotpo as our customer review platform.  You may read their privacy policy at https://www.yotpo.com/privacy-policy/.
• We use Marsello as our loyalty platform. You may read their privacy policy at https://www.marsello.com/privacy.
• We use Klaviyo as our email marketing platform.  You may read their privacy policy at https://www.klaviyo.com/privacy.
• We use Pirate Ship for processing your shipping.  You may read their privacy policy at https://ship.pirateship.com/privacy.
• We use Hotjar as our customer experience discovery platform.  You may read their privacy policy at https://www.hotjar.com/legal/policies/privacy/.
• We use PushOwl to provide notifications.  You may read their privacy policy at https://pushowl.com/privacy
• We use Simprosys Feed for Google Shopping to optimize and automate the product synchronization with the Google Merchant Center account belonging to JDNatlady's Creations and the additional Delivery Speed Estimates of Google feature. You may read their privacy policy at              https://support.simprosys.com/faq/google-shopping-feed-privacy-policy

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We use Google remarketing to advertise across websites, including, but not limited to, the Google Display Network, which means that we use Google AdWords Remarketing to advertise JDNatlady's Creations across the Internet. AdWords remarketing will display relevant ads personalized with you in mind based on what parts of jdnatladyscreations.com you have viewed or by what actions you did or did not take by placing a cookie on your machine. This cookie does not identify you or give access to your computer.The cookie is used a way of signifying that “This person visited this particular page, so show this person ads that are related to the visited page.” Google AdWords Remarketing allows us to have our marketing be directed to you to better suit your needs and only display ads that you may find to be relevant. You can update your ad settings by visiting https://adssettings.google.com
• We use Google enhanced conversion tracking so we must inform you that your information is shared with third parties to perform ad measurement services on our behalf.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Facebook Ads conversion tracking (Facebook pixel).  You may read the Facebook data policy here https://www.facebook.com/policy.php and the privacy policy at https://www.facebook.com/privacy.  
• We use Pinterest conversion tracking (Pinterest pixel). You may read the Pinterest privacy policy here  https://policy.pinterest.com/en/privacy-policy

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

 

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, providing customer service, marketing, including, but not limited to, keeping you up to date on new products, services, and offers.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

California Residents

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.  You may view our opt out page at https://jdnatladyscreations.com/pages/ccpa-opt-out. 

Please note that based upon the definition of business to which the CCPA applies, JDNatlady's Creations has determined that it does not currently meet the threshhold of a business to which the CCPA applies. 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at jdnatlady@jdnatladyscreations.com or by mail using the details provided below:

JDNatlady's Creations, LLC, P.O. Box 6286, St. Thomas VI 00804-6286, United States

Last updated: June 2, 2023