Shipping and refund policy


SHIPPING

The offer of free shipping for purchase of $40 or more is only for shipping to the US and US territories, and the entire order must be shipped to the same address. The free shipping offer does not apply to orders shipped to international destinations.

We only ship using the United States Postal Service ("USPS").  You will be provided with a tracking number.  From past experience, during normal times priority mail to the U.S. mainland from St. Thomas, VI has taken as little as 3 to 5 days but sometimes takes longer. If your package weighs less than 13 ounces, it may be sent via First Class Mail unless you select and pay for more expensive shipping. First Class Mail may take 5 to 7 days or more from the Virgin Islands to the mainland  Please note that we have no control over how long the post office takes to deliver your package.  Any shipping times listed during the checkout process regarding the United States Postal Service are merely estimates.  Your package may take longer to be delivered.

We offer $4.59 USPS Priority Mail shipping to US or US Territories for 3 four ounce bars of  soap.

ONLINE PURCHASE WITH PICKUP AT FORTRESS MALL, K2009, ST. THOMAS, VI

If you are on St. Thomas or are going to be visiting St. Thomas, you may pay online for your purchase and pick up it at JDNatlady's Creations, Fortress Mall K2009, St. Thomas, VI at the time and date that you selected during the checkout process. There is no additional charge for picking up your purchase.  Please note that we are only open Saturdays from 9:00 a.m. to 4:00 p.m. and by appointment are available to be open on Sundays from 1:00 p.m. to 3:00 p.m.for you to pick up your order at the time you select during the checkout process.

If you have an address on the US mainland and selected the option to pick up from the store on St. Thomas, we may contact you to confirm that you meant to make that selection in the event you meant to select a shipping option to ship to the US mainland.  If you selected free pickup and need to have your package shipped, we will have to send you a PayPal invoice for the shipping, which must be paid before we are able to mail your package.

PROCESSING TIMES

In stock items are dropped at the post office for mailing within three to four business days of your order being received. If there is any delay, we will contact you. 

SPECIAL ORDERS OR PRE-ORDERS

If you have a special order or you order an item that is a pre-order, or you order an item that is out-of-stock and so your item is back ordered, the processing time will vary.  Pre-orders list in the listing the date by which the item will be ready for mailing.  Please note that if you order multiple items and any of them are a pre-order, your entire order will be shipped together when the pre-order item is ready.

For special orders, please note that, if all raw materials are in stock, soaps take a minimum of four weeks to cure so allow four and one-half weeks of production time before your soaps would be ready to be mailed. 

For hair products or bath or body products that are a special order, please allow for a two week production time prior to the date that your order will be dropped off at the post office for mailing.

APO/FPO/DPO

We ship to APO/FPO/DPO addresses using USPS.

INTERNATIONAL SHIPMENTS

Shipments to international destinations are by USPS and shipping is calculated at checkout.  From past experience, shipping to international destinations may take from two weeks to a month or possibly more. 

Shipments to international destinations may incur customs, duties, VAT, or any other taxes and those would not be the responsibility of JDNatlady's Creations to pay them or to reimburse the customer for those charges. Customs duties, VAT, or any other applicable taxes are not included in the customer's order total and are responsibility of the customer. Customers should check with the appropriate authorities in their countries to determine what those customs duties, VAT, or any other applicable taxes are so they may be prepared to pay them to the appropriate authorities so that their shipments will reach them.

USPS Priority Mail International flat rate small box with a maximum weight of four pounds costs $24.95 to ship to Canada and $32.25 to $35.25 to other countries. Three four ounce bars of soap will fit in a box that size.

REFUNDS, RETURNS, AND EXCHANGES

Due to the nature of our handmade products being for personal use, all sales are FINAL unless we made an error with your order. So unless we made an error with your order, we are unable to offer refunds or accept returns or exchanges of soaps, hair products, or bath and body products. We want you to be happy and want you to contact us if you discover any problem with your order, and we will try our best to assist with resolving your issue.

 

If we made an error with your order, please send us an email at jdnatladyscreations@jdnatlady.com along with photos and a description of the issue so that we may work on resolving the error by either refunding your purchase price or providing you with the correct product.