Shipping and Refund Policies

SHIPPING

The offer of free shipping is only for shipping to the USA and US territories for retail purchases.

Any orders from any other country to which we ship requires the buyer to pay all shipping at the rates set by the United States Postal Service ("USPS").  The buyer is also responsible for paying directly to the appropriate governmental authority or entity any and all customs duties, VAT fees, GST, HST, PST, tariffs, or any similar fees or taxes.  JDNatlady's Creations will not be responsible for the collection of customs duties, GST, HST, PST, tariffs, VAT fees, or any similar fees or taxes. 

If you are ordering from Australia, you must provide your national tax identification number for it to be placed on the mailing label per your country's current mailing requirement.

We only ship using the United States Postal Service ("USPS").  You will be provided with a tracking number if one is provided for the type of service used to ship your package.  From past experience, during normal times priority mail to the U.S. mainland from St. Thomas, VI has taken 3 to 5 days but sometimes takes longer. International shipments may take 1 to 5 weeks and possibly longer. Those time frames are from day the USPS accepts the package.

If your package weighs less than 16 ounces and is being shipped to the USA or a US territory, it will be sent via USPS Ground Advantage.  No insurance coverage will be provided for your package. A USPS Ground Advantage package sent using commercial base rate and weighing less than 16 ounces, per USPS rules, is supposed to travel via air from the USVI to the US mainland and typically takes less than a week to arrive at your location. Apparently, USPS does not always follow its own rule and sometimes causes the package to go from the USVI to Puerto Rico and then via ship which may cause your package to take several weeks to a month or more to arrive at your location.  Please note that we have no control over how long the post office takes to deliver your package.  
If your package weighs 16 ounces or more and is being sent to the USA or a US territory, it will sent via USPS Priority Mail.  The post office includes $100 insurance with your Priority Mail package shipment to the USA or US territories  

No insurance is provided on international shipment unless the shipment is sent via Priority Mail International.  If your shipment is under 4 lbs it will not be shipped via Priority Mail International. Packages under 1 lb will be sent in an envelope via First Class Mail International.  Packages weighing 1 lb 1 oz to 4 lbs will be sent via First Class Package International Service.

USPS tracking is provided for your package, and you may track the status of your package.  JDNatlady's Creations bears no responsibility for mail that shows as delivered by the US Postal Service or for which delivery is delayed.  

if you make an error and provide an incorrect shipping address and your item is returned to us, the free shipping offer does not extend to having to reship the item to the correct address. We will have to make arrangements for you to pay for the costs to ship the package a second time before we are able to send it  

ONLINE PURCHASE WITH DELIVERY OR PICKUP ON ST. THOMAS, VI

If you are on St. Thomas or are going to be visiting St. Thomas, VI you may pay online for your purchase and request delivery on St. Thomas, VI by putting a note to seller requesting delivery.  Please provide your telephone number and the location that you would like to meet to accept your delivery, with that location being a central location on island or your home or office.  There is no additional charge for delivery on St. Thomas, VI only.  All efforts will be made to agree to make a delivery; however, JDNatlady's Creations reserves the right to decline to deliver in-person and instead to mail your item(s). Deliveries will only be made on Fridays. You may also request pickup at Vendor's Plaza as an option by putting a note to seller requesting pickup at Vendor's Plaza. JDNatlady's Creations has a kiosk there that is open on Saturdays and days when at least one cruise ship is in port.  Look for the double kiosk in the first pink building facing Emancipation Garden.  It's the second building across from the visitor center/restrooms.

PROCESSING TIMES

in stock items are dropped at the post office for mailing within three to five business days of your order being received. If there is any delay, we will contact you.  If you request delivery on St. Thomas, please note that all deliveries will only be made on Fridays. 

SPECIAL ORDERS OR PRE-ORDERS

If you have a special order or you order an item that is a pre-order, or you order an item that is out-of-stock and so your item is back ordered, the processing time will vary.  The processing time for most pre-order soaps is four to five weeks due to the curing time for soaps being four weeks.  Pre-orders list in the listing the date by which the item will be ready for mailing.  Please note that if you order multiple items and any of them are a pre-order, your entire order will be shipped together when the pre-order item(s) with the latest date is ready.

For special orders, please note that, if all raw materials are in stock, soaps take a minimum of four weeks to cure so allow four and one-half weeks of production time before your soaps would be ready to be mailed. 

For hair products or bath or body products that are a special order, please allow for a two week production time prior to the date that your order will be dropped off at the post office for mailing.

APO/FPO/DPO

We ship to APO/FPO/DPO addresses using USPS.

INTERNATIONAL SHIPMENTS

All products may not be offered for sale or shipment to all international destinations to which we ship.  For most countries, the only items available to purchase with be handmade soap bars.

On November 29, 2022, we added Canada and Australia as shipping destinations and may add others as time goes by. On July 1, 2023, we added the British Virgin Islands and Antigua & Barbuda.   

All customs duties, tariffs, VAT, or other taxes, duties, or fees charged by any governmental agency or entity that must be paid for you to receive your item in your country must be paid by you directly to the governmental agency or entity. No refund will be given for any item returned to sender by USPS due to any failure to pay the aforementioned duties, tariffs, VAT, taxes, or fees.

REFUNDS, RETURNS, AND EXCHANGES

Due to the nature of our handmade products being for personal use, all sales are FINAL unless we made an error with your order. So unless we made an error with your order, we are unable to offer refunds or accept returns or exchanges of soaps, hair products, or skin care products.  

If we made an error with your order, please send us an email at jdnatlady@jdnatladyscreations.com along with photos and a description of the issue so that we may work on resolving the error by either refunding your purchase price or providing you with the correct product.