Shipping and Refund Policies
The offer of free shipping is only for shipping to the USA and US territories for retail purchases. We do not currently offer international sales or shipping.
We only ship using the United States Postal Service ("USPS"). You will be provided with a tracking number. From past experience, during normal times priority mail to the U.S. mainland from St. Thomas, VI has taken 3 to 5 days but sometimes takes longer. Since COVID-19 began affecting U.S. Postal Service delivery times, your order may take several days longer than it would normally take and may take a week or more when shipped via USPS Priority Mail.
If your package weighs less than 16 ounces, it will be sent via First Class Mail No insurance coverage will be provided for your package. First Class Mail may take 5 to 7 days or more from the Virgin Islands to the mainland or longer during this COVID-19-related mail slowdown. Please note that we have no control over how long the post office takes to deliver your package. Your package may take longer to be delivered. If your package weighs 16 ounces or more, it will sent via USPS Priority Mail. The post office includes $100 insurance with your Priority Mail package shipment, but no insurance for first class mail packages
USPS tracking is provided for your package, and you may track the status of your package. JDNatlady's Creations bears no responsibility for mail that shows as delivered by the US Postal Service or for which delivery is delayed.
if you make an error and provide an incorrect shipping address and your item is returned to us, the free shipping offer does not extend to having to reship the item to the correct address We will have to make arrangements for you to pay for the costs to ship the package a second time before we are able to send it
ONLINE PURCHASE WITH DELIVERY ON ST. THOMAS, VI
If you are on St. Thomas or are going to be visiting St. Thomas, VI you may pay online for your purchase and request delivery on St. Thomas, VI by putting a note to seller requesting delivery. Please provide your telephone number and the location that you would like to meet to accept your delivery, with that location being a central location on island or your home or office. During these times in which COVID-19 is affecting our communities, social distancing, masks, and other such safety measures will be employed by JDNatlady's Creations. There is no additional charge for delivery on St. Thomas, VI only. All efforts will be made to agree to make a delivery; however, JDNatlady's Creations reserves the right to decline to deliver in-person and instead to mail your item(s).
In stock items are dropped at the post office for mailing within one to five business days of your order being received. If there is any delay, we will contact you.
SPECIAL ORDERS OR PRE-ORDERS
If you have a special order or you order an item that is a pre-order, or you order an item that is out-of-stock and so your item is back ordered, the processing time will vary. The processing time for most pre-order soaps is four to five weeks due to the curing time for soaps being four weeks. Pre-orders list in the listing the date by which the item will be ready for mailing. Please note that if you order multiple items and any of them are a pre-order, your entire order will be shipped together when the pre-order item(s) with the latest date is ready.
For special orders, please note that, if all raw materials are in stock, soaps take a minimum of four weeks to cure so allow four and one-half weeks of production time before your soaps would be ready to be mailed.
For hair products or bath or body products that are a special order, please allow for a two week production time prior to the date that your order will be dropped off at the post office for mailing.
We ship to APO/FPO/DPO addresses using USPS.
Currently no products are being offered for sale or shipment to international destinations.
REFUNDS, RETURNS, AND EXCHANGES
Due to the nature of our handmade products being for personal use, all sales are FINAL unless we made an error with your order. So unless we made an error with your order, we are unable to offer refunds or accept returns or exchanges of soaps, hair products, or skin care products.
If we made an error with your order, please send us an email at firstname.lastname@example.org along with photos and a description of the issue so that we may work on resolving the error by either refunding your purchase price or providing you with the correct product.