SHIPPING

The offer of free shipping for orders $75+ (after any discount applied) is only for shipping to the USA and US territories for retail purchases and does not apply to any wholesale orders.

Any orders from any country to which we ship, including to the USA, requires the buyer to pay all shipping at the rates set by the United States Postal Service ("USPS"). 

Tariffs, customs, VAT, ad velorem fees, and similar fees. 

The buyer, including any buyer in the 50 states of the USA, Puerto Rico, and District of Columbia, is responsible for paying directly to the appropriate governmental authority or entity any and all customs duties, VAT fees, GST, HST, PST, tariffs, or any similar fees or taxes.  JDNatlady's Creations will not be responsible for the collection of customs duties, GST, HST, PST, tariffs, VAT fees, or any similar fees or taxes.

JDNatlady’s Creations is a company located in the United States Virgin Islands, which is a US insular possession that is outside the customs zone of the United States of America.  As of May 2, 2025, there is no longer the $800 de minimus exemption for any product that is a product of China. Certain items that we sell such as bookmarks, tea towels, t-shirts, and ornaments are items on which we print our artwork in the U. S. Virgin Islands onto blanks that are the product of China. The country of origin is listed as China on the collection pages for those items. The US government considers the item’s country of origin to still be China and is expected to impose for items being shipped via USPS a 120% tariff on the value of the item with China as the country of origin or a flat $100 per package until May 31, 2025 and a flat $200 per package after June 1, 2025. There remains much uncertainty regarding whether how the government will apply these new postal tariffs, so until further notice items of Chinese origin will remain listed but unavailable on our site to avoid any unexpected charges for you due tariffs. So at this time all such items will have the inventory level set at zero and will not be offered for sale online for shipping to the customs zone of the United States of America. Otherwise by way of sample you would have to have a tariff of $14.40 for a $12 bookmark but actually have to pay $100 flat fee tariff  for the package if ordering before May 31, 2025 or a flat fee of $200 after June 1, 2025, plus still pay $9.99 shipping if your total order is under $75.   This is simply not feasible, so until this tariff issue is resolved or the USPS indicates it will not charge tariffs for the items that are the product of China and shipped from a US insular possession, we will not offer these items for sale online. 

Our soaps, hair care products, and skin care products, except the unscented, unrefined shea butter are products that are Made in the USVI (Made in the USA from domestic and foreign ingredients) and are not subject to any tariff when shipped into the customs territory of the United States of America. If the de minimus rule no longer applies the the Shea butter, which has an African country as the country of origin, then it may be subject to the 10% tariff that the US government has stated applies to all imports into the  customs zone of the USA.  

The art prints, art notecards, and original paintings are all Made in the USVI (Made in the USA) and are not subject to any tariff for shipments to the customs territory of the USA.  

If you are on St. Thomas and shopping with JDNatkady’s Creations at Vendor’s Plaza, you are not subject to these tariffs even on items that have China as the country of origin, because of the $1600 duty free allowance visitors from the USA get when shopping in the USVI as long as your purchase totals from all items bought in the USVI don’t exceed your duty free allowance  

Requirements  of Australia

If you are ordering from Australia, you must provide your national tax identification number for it to be placed on the mailing label per your country's current mailing requirement.

All packages shipped are shipped via USPS

We only ship using the United States Postal Service ("USPS").  You will be provided with a tracking number if one is provided for the type of service used to ship your package.  From past experience, during normal times priority mail to the U.S. mainland from St. Thomas, VI has taken 3 to 5 days but sometimes takes longer. International shipments may take 1 to 5 weeks and possibly longer. Those time frames are from day the USPS accepts the package.

Please note that we have no control over how long the post office takes to deliver your package.  The post office includes $100 insurance with your Priority Mail package shipment to the USA or US territories  

No insurance is provided on international shipment unless the shipment is sent via Priority Mail International.  If your shipment is under 4 lbs it will not be shipped via Priority Mail International. Packages under 1 lb will be sent in an envelope via First Class Mail International.  Packages weighing 1 lb 1 oz to 4 lbs will be sent via First Class Package International Service.

USPS tracking is provided for your package, and you may track the status of your package.  JDNatlady's Creations bears no responsibility for mail that shows as delivered by the US Postal Service or for which delivery is delayed.  

if you make an error and provide an incorrect shipping address and your item is returned to us, the free shipping offer does not extend to having to reship the item to the correct address. We will have to make arrangements for you to pay for the costs to ship the package a second time before we are able to send it  

ONLINE PURCHASE WITH DELIVERY OR PICKUP ON ST. THOMAS, VI

If you are on St. Thomas or are going to be visiting St. Thomas, VI you may pay online for your purchase and request delivery on St. Thomas, VI by putting a note to seller requesting delivery.  Please provide your telephone number and the location that you would like to meet to accept your delivery, with that location being a central location on island or your home or office.  There is no additional charge for delivery on St. Thomas, VI only.  All efforts will be made to agree to make a delivery; however, JDNatlady's Creations reserves the right to decline to deliver in-person and instead to mail your item(s). Deliveries will only be made on Fridays. You may also request pickup at Vendor's Plaza as an option by putting a note to seller requesting pickup at Vendor's Plaza. JDNatlady's Creations has a kiosk there that is open on Saturdays and days when at least one cruise ship is in port.  Look for the double kiosk in the first pink building facing Emancipation Garden.  It's the second building across from the visitor center/restrooms.

PROCESSING TIMES

in stock items are dropped at the post office for mailing within three to five business days of your order being received. If there is any delay, we will contact you.  If you request delivery on St. Thomas, please note that all deliveries will only be made on Fridays. 

SPECIAL ORDERS OR PRE-ORDERS

If you have a special order or you order an item that is a pre-order, or you order an item that is out-of-stock and so your item is back ordered, the processing time will vary.  The processing time for most pre-order soaps is four to five weeks due to the curing time for soaps being four weeks.  Pre-orders list in the listing the date by which the item will be ready for mailing.  Please note that if you order multiple items and any of them are a pre-order, your entire order will be shipped together when the pre-order item(s) with the latest date is ready.

For special orders, please note that, if all raw materials are in stock, soaps take a minimum of four weeks to cure so allow four and one-half weeks of production time before your soaps would be ready to be mailed. 

For hair products or bath or body products that are a special order, please allow for a two week production time prior to the date that your order will be dropped off at the post office for mailing.

APO/FPO/DPO

We ship to APO/FPO/DPO addresses using USPS.

INTERNATIONAL SHIPMENTS

All products may not be offered for sale or shipment to all international destinations to which we ship.  For most countries, the only items available to purchase with be handmade soap bars.

All customs duties, tariffs, VAT, or other taxes, duties, or fees charged by any governmental agency or entity that must be paid for you to receive your item in your country must be paid by you directly to the governmental agency or entity. No refund will be given for any item returned to sender by USPS due to any failure to pay the aforementioned duties, tariffs, VAT, taxes, or fees.

REFUNDS, RETURNS, AND EXCHANGES

We do not offer returns or exchanges, except as listed below.  All sales are FINAL unless we made an error with your order. So unless we made an error with your order, we are unable to offer refunds or accept returns or exchanges.

If we made an error with your order, please send us an email at jdnatlady@jdnatladyscreations.com along with photos and a description of the issue so that we may work on resolving the error by either refunding your purchase price or providing you with the correct product.