FAQs

Q. What form of payment do you accept in this shop?

A. Payments in this shop are made using PayPal Express.

With PayPal Express, you don't have to have a PayPal account, because you may pay using your MasterCard, VISA, American Express, or Discover card.  PayPal allows for guest checkout so you may use your debit or credit card without having to have or to create a PayPal account and without having to log in to PayPal.  

After entering billing information on the payment screen that has a PayPal logo and clicking "Complete order," PayPal takes you to a screen that that allows you to log in if you have a PayPal account or to "Pay with Debit or Credit Card."

If you click the "Pay with Debit or Credit Card" button, the next screen takes you to PayPal Guest Checkout where you enter your debit or credit card information and pay for your items. 

If you have the Venmo app, you may also use Venmo.

Q. What currencies do you accept?

A. At this time, all prices are listed only in US Dollars, and the only currency accepted is U.S. Dollars.  This may change in the future, and you may contact us if you have any concerns or questions.

Q. Do I have to open a customer account to shop in this store?

A. No, customer accounts are optional, but it makes repeat shopping easier.

Q. You have so many soaps available, how do I decide which soap to purchase?

A. The listings contain scent descriptions that may help with your decision.  You may also be a person who likes essential oil soaps, so you may want to select soaps with just essential oils.  We offer soaps that are colorful and swirled, soaps with no added color, unisex soaps that are loved by men and women, floral soaps, fruity soaps, and many others so picking your favorite type of soap may be a little easier.  You may also use the search feature in the store to type in attributes, properties, or tags to help show you the types of soaps you may like.  Also at the bottom of the listing is soaps that are related to the one you are viewing.  You may always feel free to contact us before you purchase if you have any questions.

Q. Why do you have two soap collections?

A. The Handmade Soaps collection is where you will find the currently in stock soaps, and the Sold Out Back Soon collection is where you will find currently sold out soaps that will be coming back soon and where you can use the back in stock notification request feature to be notified when the soap you want is back in stock.

 Q. Do you make your soaps that you sell?

A. Yes, we make the soaps from scratch right here on St. Thomas, VI., except a few glycerin soaps that we also make here on St. Thomas, VI that are handcrafted from a high-quality base.

Q. Some of your soaps have a lot of color in them, is there anything special about how I should use them?

A. Please do not use Charcoal soap or any of the soaps that are highly colored with white or light washcloths. 

Q. How do I make my soap last longer?

A. Keep your soap dry in between uses to help it last longer and use a draining soap dish or soap deck to help the soap dry out after use.  Keep your soap in a cool, dry place when not in use.

Q. I see that you offer a 15% discount for use with a first order if I sign up for your email/newsletter list, does that apply to all first purchases?

A. It applies to all with the exception of bulk purchases and, if applicable, wholesale purchases.  So it does not apply to bulk purchases for which there is already a discount applied by agreement between you and JDNatlady's Creations. Bulk purchases are made using a draft invoice that must be provided to you by JDNatlady's Creations that already reflects any discount and no additional 15% first order discount applies.  Wholesale orders receive different terms by agreement between JDNatlady's Creations and the person placing the wholesale order, so the 15% discount does not apply to wholesale orders.

Q. Can I combine discount codes or coupons?

A. No.  Sorry.  Only one discount code may be used at a time. They cannot be combined.